If your purchase didn’t arrive instantly, please exit the game and log back in. A fresh connection with the server may speed the process along. You don't need to purchase again after one successful transaction. If your order still hasn't arrived following the restart, it may take up to 24 hours to appear in-game.
I cannot buy gems or game packages!
IOS users
1. Your area may not support payment, we are communicating with Apple company, hope can solve this problem.
2. Your game version may not support payment, please try to update the latest version.
3. If still can't pay, please contact our customer service team. Click on the fountain in front of the castle in the game
1. Your area may not support payment, we are communicating with Apple company, hope can solve this problem.
2. Your game version may not support payment, please try to update the latest version.
3. If still can't pay, please contact our customer service team. Click on the fountain in front of the castle in the game
Apple processes payments made toward the game, so it’s important to configure device settings prior to making your order.
If you’ve made an order that has been processing for 24 hours or more, please contact iTunes Support here.
If you are not waiting on a purchase, please check the iTunes in-app purchase restriction guide for further information.