I’m having issues with making a purchase

Please try the following steps if you encounter issues purchasing items or packages in-game on Android. - Payment Error 3:Check payment conf...

I didn't receive items/packages I bought

Please don't panic if you’ve made a transaction but haven’t received the items. You might want to restart the game to enable a brand-new ser...

I was charged twice for one purchase!

If you think you were double charged for the same item, it might be a payment authorization hold, not an actual charge. The charge will disa...

How to find my purchase receipt?

Android Here's how to check your purchase history on Google Payments: 1. Go to payments.google.com, then log in with the Google account used...

My child/I accidentally made an in-app purchase. Can I get a refund?

As with most downloadable software products, in-app purchases made in our game are non-refundable. Therefore, please carefully review the pr...

Refund Policy

In-app purchases made in the game are final and non-refundable. It is against our policy to issue refunds for legitimate transactions. To pr...