I cannot pay gems or game packages!

If your purchase didn’t arrive instantly, please exit the game and log back in. A fresh connection with the server may speed the process alo...

Where do I find my purchase receipt?

AndroidHere's how you can view your purchase history on Google Payments: 1. Go to payments.google.com then log in with the Google account th...

Can I buy gems outside the game?

If you are in need of more gems to finish upgrades or buy items in Mythwars & Puzzles, the only authorised way to buy gems is through th...

My child/I accidentally made an in-app purchase. Can I get a refund?

As with most downloadable software products, items bought in our games (in-app purchases) are non-refundable. You should go through the prod...

I am trying to purchase gems, but received a message telling me to contact iTunes!

If you receive a pop-up when trying to purchase gems from the shop, it means that there is an issue with your purchase.In-game purchases are...

How can I manage or turn off in-app purchases?

Our game is free to download. Please note however that our games also offer entirely optional 'in-app purchases'. These purchases are never ...

What to do if i enconter pay error?

Hi savoir,If you encounter pay error while you purchase a pakage, pls follow the instructions to reset your google play configuration:pay er...